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WordsThe reason given for a no

Internal policy

Shorthand for a bank’s own rules on who gets a card and at what limit. RBI’s rules have every card issuer keep a board-approved card policy and judge each applicant’s ability to repay for itself.

When it turns an application down, RBI’s rules say it has to tell the applicant the specific reason or reasons in writing; HDFC Bank’s card policy, for example, says it sends them by letter or electronically. The rejection itself doesn’t go on your credit report, though the enquiry the bank made does.

Where this comes from

  1. RBI, Credit Cards and Debit Cards: Issuance and Conduct Directions, 2025Paragraphs 8, 11(1) and 12(1), as updated 1 October 2026
  2. HDFC Bank, Policy for Issuance and Conduct of Credit CardsAs of 27 April 2026, background and issuance clause (d)
  3. RBI, Credit Information Companies Directions, 2025Paragraphs 21(5) and 37(i), as updated 1 July 2026

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